Things I’ve learned while untangling websites & processes
When I run into something genuinely useful while working on websites, search strategy, therapy-practice systems, or digital workflows, sometimes I write it down.
Is a Spreadsheet Enough to Track Therapy Referrals? And Is It HIPAA-Compliant?
Many therapy practices track referrals in spreadsheets. Learn what to track, the HIPAA risks to consider, and how to know when your practice has outgrown one.
Mental Health Referral Management: What Happens After Someone Reaches Out?
Mental health referral management is more than collecting inquiries. Learn how group therapy practices can track ownership, follow-up, handoffs, and outcomes without losing people along the way.
What Happens After a Therapy Inquiry? The Hidden Gap Between Contact and Care
A therapy inquiry is only the beginning. Here is what happens between a website form, referral ownership, follow-up, intake, and actual connection to care.
Your Therapy Practice Website Is Part of Access to Mental Health Care
A therapy website is more than marketing. It is part of the path people use to understand their options, find a clinician, reach out, and access care.
Therapist Matching Should Be Easier Than Reading Twelve Bios
Therapist matching for group practices should narrow choices using real fit factors such as specialty, insurance, format, location, and availability without pretending an algorithm can choose the relationship.
What People Actually Need to Know Before Choosing a Therapist
Choosing a therapist involves practical fit, clinical experience, availability, and the human relationship. Here is what prospective clients actually need to know.
The Therapist Directory Problem: Ghost Networks, Outdated Listings, and Access
Mental-health directories can contain outdated or inaccurate provider information. Research on ghost networks shows why directory accuracy and real availability matter for access.
Why Is It So Hard to Find a Therapist? The Search Problem Is Bigger Than It Looks
Finding a therapist can require navigating insurance, outdated directories, availability, specialties, and confusing websites. Here is why the search is harder than it should be.
Group Therapy Practice Website Redesign: What I Learned From Mosaic
A group therapy website rebuild turned into a systems project. Here is what the Mosaic case study taught me about search, therapist data, intake, and practice growth.
Therapy Practice SEO: Why More Traffic Is Not Always Better
SEO for therapy practices is not about maximizing traffic. It is about helping the right clients find useful service and therapist pages and take the next step.
Stop Updating Therapist Information in Five Different Places
If therapist information is copied across your group-practice website, updates become fragile. A one-source-of-truth structure makes the site easier to maintain and trust.
Should Your Therapy Website Show Which Therapists Are Accepting New Clients?
Should a therapy practice website show which clinicians are accepting new clients? Here is how to handle availability without promising more than you can deliver.
Therapist Profile Pages: Help Clients Choose the Right Clinician
Therapist profile pages should do more than list credentials. Learn what helps prospective clients understand fit, approach, availability, and practical details
A Group Therapy Practice Website Needs a Different Structure
As a therapy practice grows, a simple solo website can become hard to maintain. Here is the structure group practices need for clinicians, services, search, and updates.
What a Therapy Practice Website Actually Needs to Do
A therapy practice website needs to look professional, and it should help people understand fit, cost, availability, clinicians, and what happens next.
I Thought Pixel & Fern Was a Website Business. I Was Wrong.
Pixel & Fern started as a website business. Here is why therapy-practice work changed the focus toward something bigger: making it easier for people to find and reach care.
5 Things Every Website Needs Before You Launch
You don’t need it to be perfect before you hit publish. You do need a few non-negotiables in place, though. These five basics will make your site feel professional, trustworthy, and ready for visitors.
What Is Website Hosting — and Do You Really Need It?
Website hosting is the “land” your site lives on. Here’s what hosting is, when you need it, how it works with domains, and how to choose the right option.
How Do Marketing Emails Know My Name? (Explained Simply)
How do emails know your name? It’s personalization through dynamic fields. Here’s how it works and how small businesses can use it too.
Why Collect Information on Customers? (Beginner’s Guide)
Collecting customer information helps you stay organized, build relationships, and market effectively. Here’s what to ask on forms and why it matters.